Shipping & delivery

Effective October 27, 2026

Next-business-day dispatch

Paid orders will be dispatched by the next business day. Business days are Monday through Friday, excluding public holidays. Dispatch means handing your parcel to the carrier; it does not mean delivery to your address.

Delivery and charges

Checkout supports street addresses in the 50 United States and District of Columbia. It does not support P.O. boxes, U.S. territories, military state codes or international destinations. Standard shipping is included in the displayed product price for supported U.S. destinations, with no separate standard shipping charge. Checkout validates your destination and confirms the shipping charge and final total before payment. Product availability and destination eligibility are checked before payment.

Delivery time depends on the carrier and destination. We do not promise a specific delivery date without verified shipping information. Any carrier estimate is separate from our dispatch commitment. Tracking is recorded when your order ships; contact customer support with your order number for updates.

Order support

Check your address before payment. Contact us promptly about corrections or dispatch concerns. If an unexpected fulfillment issue affects your order, we will contact you using your order details to resolve it, including cancellation and refund where appropriate.

RoxxPort membership and premium delivery benefits do not apply unless expressly offered here. See Returns & refunds or contact customer support.

Missing or damaged shipments

Contact customer support with your order number if tracking shows a delivery problem, the parcel has not arrived, or it arrives damaged. Keep packaging and photographs where possible so we can investigate with the supplier or carrier. See our return policy for damaged or incorrectly supplied goods.