Returns & refunds

Effective October 27, 2026

Request within 14 days

You have 14 days after receiving your order to request a return. Email info@roxxport.com or call (727) 416-2263. Include RoxxHarbor, your order number, the product and your reason. Never send card numbers or security codes.

Eligibility

For change-of-mind returns, keep the item unused and in its original condition, with accessories and packaging where reasonably possible. Tell us its condition when requesting authorization. These conditions do not restrict rights concerning defective, damaged or incorrectly supplied goods.

Return shipping and instructions

Customers pay return shipping costs for change-of-mind returns. For defective, damaged or incorrectly supplied products, we will arrange the appropriate remedy and meet our responsibilities for return costs under applicable consumer protection laws. Describe the issue and provide photographs if possible.

Contact us before sending a return. We will provide authorization, instructions and the correct destination for your product. Do not send products to our business mailing address unless we explicitly instruct you to do so.

Refunds

After an authorized return is received and inspected, we will confirm the outcome and process an eligible refund to the original payment method. We will provide refund status information; after a refund is initiated, Square advises that processing and the issuing bank can together take 4–14 business days for the credit to appear. This payment-provider period does not include our receipt and inspection of your return. Contact us with your order number for updates. Where applicable law requires an earlier or different remedy, we will follow it.

Mandatory consumer rights remain unaffected. See Cancellations for orders that have not shipped.